Frequently Asked Questions

Most practices are fully onboarded within 2–3 weeks. We begin with a free practice audit, connect to your existing EHR/PMS, configure payer connections, and run a brief parallel period so no claims or revenue are ever at risk during the transition.

No. We work directly inside whichever EHR or PMS your practice already uses and are experienced across all major platforms, so there's no costly migration and no need to retrain your front-desk staff.

We bill across 50+ specialties, including family medicine, cardiology, behavioral health, urgent care, dermatology and orthopedics. Every account is staffed by billers and coders trained on the specific rules that govern your specialty.

Our end-to-end RCM covers medical billing, medical coding, provider credentialing, denial management, A/R recovery, practice management support, billing audits, and healthcare SEO & marketing — one team managing your entire revenue cycle from patient check-in to final payment posting.

Yes. While most practices choose our full-cycle RCM, services such as credentialing, billing audits, A/R recovery, or healthcare SEO & marketing can also be engaged individually depending on where your practice needs the most support.

Yes. Every engagement starts with a free, no-obligation practice audit and pricing quote delivered within 24 hours, so you can see exactly where revenue is being lost before making any commitment.

We charge a flat 2.99% of monthly collections — nothing more. There are no setup fees or hidden charges, and free EHR/PMS access plus denial management are included, so if we don't collect, you don't pay.

No long-term lock-in. We operate on a month-to-month basis because we believe consistent results, not a contract, should be the reason practices stay with us.

Every denial goes through root-cause analysis, is corrected, and is appealed directly with the payer, then tracked until fully resolved — included at no extra cost as part of our denial management service.

Our clients maintain a 98% clean claim ratio on average, well above the industry standard, because certified coders and automated claim scrubbing catch errors before a single claim reaches the payer.

Timelines vary by payer, but where a manual process can take months, our credentialing team typically completes enrollment in a matter of weeks by managing applications, follow-ups, and re-verifications on your behalf.

Yes. We manage enrollment for new providers across top payer networks so they can begin billing without delay, including ongoing CAQH maintenance and re-attestation reminders.

Yes. We are fully HIPAA compliant and use bank-grade encryption with strict, role-based access controls, so only authorized staff can ever view protected patient information.

Yes, a signed BAA is provided as part of every onboarding, formally documenting our HIPAA obligations before any patient data is accessed or exchanged.

Yes. Every practice is assigned a dedicated account manager who knows your specialty and payers inside out, so you're never explaining your situation to a new person each time you call — backed by a team of 1,000+ billing professionals.

Yes, you get live access to a reporting dashboard showing claim status, collections and A/R aging, plus a monthly performance review — our clients see an average 75% increase in revenue after switching.

Our billing support team is available 24/7, and your dedicated account manager is reachable directly during business hours for anything specific to your practice.